The Cisco Certified Network Associate Voice (CCNA Voice) validates associate-level knowledge and skills required to administer a voice network. The Cisco CCNA Voice certification confirms that the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.
The CCNA Voice certification assesses skills and knowledge related to the Cisco Unified Communications Manager. It is typically employed by large organizations such as governments, large companies, and colleges. Additionally, the CCNA Voice Certification assesses skills and knowledge related to the Cisco CallManager Express (CME) and Cisco Unity Express (CUE) solutions typically used by medium and small organizations such as companies with less than 2,000 employees, retail businesses, and small school districts.
This exam (640-461) tests a candidate’s knowledge of the architecture, components, functionalities, and features of Cisco Unified Communications solutions. The exam also tests the knowledge needed to perform tasks such as system monitoring, moves, additions, and changes on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. Candidates can prepare for this exam by taking the Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 course.